Horticultural Extension professionals spend much time and effort on one-on-one email, telephone, office, and on-site consultations. This group has expressed challenges in evaluating the many landscape site visits and other individual consultations they conduct and may report these activities as only participatory contacts even when they result in greater levels of outcome. Time constraints and diversity of individual contact teaching are major barriers to evaluating this activity, while building cooperative relationships and demonstrating environmental and financial outcomes are major benefits. This commentary emphasizes the importance of focusing on evaluating this area and provides recommendations for practice and further resource development.

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