Today's Extension volunteers provide many services once provided by professional staff. Volunteers need the same communication tools that Extension professionals use. For many land-grant institutions and county Extension offices, this is logistically difficult and cost prohibitive. Google Apps gives all Extension volunteers free access to email, instant messaging, telephone services, voice mail, and file storage and retrieval. These tools will enhance every volunteer's ability to plan, execute, and assess results of any event or activity. Extension professionals should explore the technology needs of volunteers, encourage volunteers to explore Google Apps, and help volunteers use these tools in their volunteer roles.
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Terry, B. D., Harder, A. M., & Zyburt, T. (2014). Enhancing Volunteer Effectiveness with Google Apps. The Journal of Extension, 52(4), Article 2. https://tigerprints.clemson.edu/joe/vol52/iss4/2