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The age-old proverb “Give a man a fish and you feed him for a day. Teach a man to fish, and you feed him for a lifetime” has been used for years in libraries when it comes to discussing how far to go when helping researchers obtain the materials they need. Educating library users on how to find reliable information resources is our shared ultimate goal, but how much should we realistically expect them to know and retain when ILSs are increasingly complicated, inaccurate, and full of library-centric jargon? The presenters will share the results of a survey they administered regarding whether resource sharing shops fill requests for articles and book chapters that are owned by the institution or cancel them with messaging indicating that they are available locally.


Presented at the Access Services Conference 2023, November 15-17 in Atlanta, Ga