This article describes Tennessee Extension's creation and implementation of a competency assessment and development program for new Extension agents. The program is based on results of a Delphi study that identified critical soft skill competencies new Extension agents need to be successful in building partnerships and delivering Extension programming in their communities. The program consists of online assessments, interactive feedback with regional program leaders, and identification of targeted online professional development courses. Expected results include targeted professional development, increased competency of agents, greater job satisfaction, increased retention, and increased public value for Extension.
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Berven, B. C., Franck, K. L., & Hastings, S. W. (2020). Investing in Extension's Workforce: Assessing and Developing Critical Competencies of New Agents. The Journal of Extension, 58(2), Article 28. https://tigerprints.clemson.edu/joe/vol58/iss2/28