In an era of financial constraint following the Great Recession, many Extension entities have been forced to make difficult decisions; some have adopted alternative funding strategies whereas others have accepted reductions in service delivery and staffing levels. In this article we describe how importance-performance analysis and the repositioning framework may be combined to help inform resource-related decision making in Extension. To do so, we provide an example drawn from an evaluation of local recreation services. The approach and recommendations we detail can be valuable resources for Extension professionals faced with difficult decisions regarding limited resources.
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Pitas, N., Agate, J., & Brott, A. (2020). Informing Decision Making in Extension Through Importance-Performance Analysis and the Repositioning Framework. The Journal of Extension, 58(2), Article 27. https://tigerprints.clemson.edu/joe/vol58/iss2/27