One year after using remote delivery via video web conferencing (VWC) in training, we surveyed Delaware master gardeners to assess the remote delivery trainees' satisfaction and intent to remain as compared to those characteristics in volunteers who had had face-to-face training. Although the remote delivery trainees were satisfied overall, they were significantly less satisfied than those who had participated in face-to-face trainings. A more positive perception of the VWC experience was associated with master gardeners' increased satisfaction, suggesting the importance of VWC quality. However, volunteers trained via VWC did not report more or less of an intention to remain with the organization.
Burton, E. A., & Barton, S. S. (2019). Master Gardener Satisfaction and Intent to Remain After Training via Remote Delivery. Journal of Extension, 57(4), Article 6. https://tigerprints.clemson.edu/joe/vol57/iss4/6