In Extension, communication challenges often become more palpable during periods of workload shift when initiatives are started. As an Extension agent and a supervisor who found ourselves in this situation, we took steps to improve communication among members of the program team by adopting four strategies: fostering a supportive environment, defining and communicating expectations, using effective communication planning tools, and maintaining program momentum and work output through supervisor and supervisee best practices. Implementing these strategies positively affected team satisfaction and work output. Other Extension professionals in the midst of "breakdowns in communication" also may find the strategies we describe useful.
Pellien, T., & Lyons, R. (2017). Tools for Addressing the Skills of a Communication-Challenged Extension Agent. The Journal of Extension, 55(5), Article 1. https://tigerprints.clemson.edu/joe/vol55/iss5/1