Extension agents are often required to work with challenging volunteers or to problem-solve difficult volunteer scenarios. However, many Extension agents receive little to no training in conflict management. At the 2013 Extension Master Gardener Coordinators' Conference, a breakout session was held to discuss the management of difficult volunteers and related issues. Master Gardener Coordinators were given several potential "problem volunteer" scenarios to discuss, so that potential solutions could be developed and shared. Although we were not able to measure the efficacy of the potential solutions, they represent the combined wisdom and experience of Master Gardener coordinators from across the country.
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Fry, J. B., & Langellotto, G. A. (2013). Generating Potential Solutions for Dealing with Problem Volunteers. The Journal of Extension, 51(6), Article 28. https://tigerprints.clemson.edu/joe/vol51/iss6/28