The critical incident technique (CIT) is a qualitative research method where subjects are encouraged to tell personal stories that provide descriptive data. Researchers who use the CIT employ a structured methodology to encourage respondents to share their experiences regarding a particular topic. Incidents are considered effective/successful when something positive occurs and ineffective/unsuccessful when there are negative results. This article reviews characteristics of the CIT and describes its use to collect data about how library professionals made use of information provided during a series of Extension-led financial education classes.
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O”Neil, B. (2013). Assessing Program Impact with the Critical Incident Technique. The Journal of Extension, 51(3), Article 10. https://doi.org/10.34068/joe.51.03.10