Extension volunteers benefit from participation in training activities. Furthermore, Extension personnel are best positioned to provide volunteers with relevant training. However, trainers neglecting relationship building and failing to attend to the communicative process may achieve unsatisfactory results. Social constructionism, a theoretical model for knowledge construction, offers a viable approach for relationship enhancement between agents and volunteers. Social constructionism frames a collaborative learning environment in which dialogue is the principal mode of discourse.
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Dillivan, K. (2013). Connecting Volunteers and Agents: A Social Constructionist Perspective. The Journal of Extension, 51(2), Article 8. https://tigerprints.clemson.edu/joe/vol51/iss2/8