Increasing Response Rates to Web-Based Surveys

Authors

Martha C. Monroe, University of FloridaFollow
Damian C. Adams, University of FloridaFollow

Volume

50

Issue

6

DOI

10.34068/joe.50.06.34

Abstract

We review a popular method for collecing data—Web-based surveys. Although Web surveys are popular, one major concern is their typically low response rates. Using the Dillman et al. (2009) approach, we designed, pre-tested, and implemented a survey on climate change with Extension professionals in the Southeast. The Dillman approach worked well, and we generated response rates as high as 79%. However, the method was not problem-free. We share several lessons learned and recommendations for increasing response rates with Web-based surveys and draw attention to the importance of personalized and repeated contact for improving survey response rates.

Creative Commons License

This work is licensed under a Creative Commons Attribution-Noncommercial-Share Alike 4.0 License.

Recommended Citation

Monroe, M. C., & Adams, D. C. (2012). Increasing Response Rates to Web-Based Surveys. The Journal of Extension, 50(6), Article 34. https://doi.org/10.34068/joe.50.06.34