This article examines outstanding agents, based on a qualitative survey of 10 successful agents from Colorado, Idaho, Wyoming, and Oregon. Interviewees completed a four-question survey about their perceptions about why they are successful, including their own behavior, their clientele, and the resources available to them from the county and state. Extension leadership can make agents more successful if they are mentored by successful agents, are provided resources, including research, and given flexibility. Agents can help their cause if they have a strong work ethic, are knowledgeable, build strong relationships in their territory, and deliver information in a timely manner.
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Smith, S., Hoag, D., & Peel, K. (2011). Lessons from Outstanding County Agents. The Journal of Extension, 49(4), Article 3. https://tigerprints.clemson.edu/joe/vol49/iss4/3