An Email Model to Answer Consumer Questions During Times of Staff Shortages
UMaine Extension has increased the capacity of county offices to respond to consumer questions about nutrition, food safety, and food preservation by using an email group. Faculty, support staff, and clients reported high levels of satisfaction. Eighty-two percent reported the information received influenced their actions, while 50% believed the information helped reduce their risk for food borne illness. Those looking for ways to rapidly address consumer questions from counties where there is lack of expertise in specific program areas may want to consider using this model.
Majka, A., Calder, B., Conroy, J., & Kirkland, L. (2010). An Email Model to Answer Consumer Questions During Times of Staff Shortages. The Journal of Extension, 48(3), Article 14. https://tigerprints.clemson.edu/joe/vol48/iss3/14