Information Delivery Using an Automated Computer/Telephone System (Or 10,000 Contacts in 10 Years)
A computer/telephone delivery system has delivered timely information for 10 years. Information, updated by university personnel, is timely, research based, and accessible on a 24-hour basis. During the 10-year period, clients have called the system over 10,000 times. Surveys conducted confirm the usefulness of the approach for clients. The flexible nature of the system lends itself to wide applications satisfying a wide variety of needs.
Johnson, S. B., & Dwyer, J. D. (2007). Information Delivery Using an Automated Computer/Telephone System (Or 10,000 Contacts in 10 Years). The Journal of Extension, 45(5), Article 28. https://tigerprints.clemson.edu/joe/vol45/iss5/28