The changing face of America presents Extension workers with an unprecedented cross-cultural program delivery challenge. In order to meet that challenge, Extension faculty and staff must develop the awareness, sensitivities, and skills for effective outreach and engagement. Washington State University Extension has conducted intensive training workshops toward that end. Those highly interactive workshops are designed to help participants face social realities, share experiences, overcome anxieties, and build program strategies. Extension in Washington has become a richer environment.
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Youmans, D. (2004). Toward Cross-Cultural Outreach: The Washington State Experience. The Journal of Extension, 42(2), Article 21. https://tigerprints.clemson.edu/joe/vol42/iss2/21