After 7 months, a new electronic system of answering e-mail gardening questions from the public had received 1,042 questions. Thirteen Master Gardeners throughout Minnesota access the questions and respond to clients within 48 hours. Answers are posted on a WebBoardTM at the site for anyone to read. Questions are similar to the traditional gardening questions handled on the phone hotlines, with trees and perennials being the most popular topic. The public appreciates the flexibility and convenience of the program.
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Meyer, M. H., & Jarvis, B. R. (2003). Electronic "Ask a Master Gardener" Answers Gardening Questions. The Journal of Extension, 41(1), Article 16. https://tigerprints.clemson.edu/joe/vol41/iss1/16