Architects use a four-step process to guide clients in development of a plan. This process can be adapted for use by Extension faculty when they work with clients, whether individuals, groups, or communities. The process, for complex problems, often involves several cycles through the steps, with reviews between the cycles. The process is useful at many levels of decision making, from program planning to meeting management. Benefits from the process include increased and more effective participation and reduced costs in both time and money.

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