Advances in communication technology have changed how agents deliver programs and work with clientele. The electronic world makes it very easy for educational information to be delivered quickly and efficiently. These advances must be regarded as program-delivery improvements. However, communication technology has also reduced the amount of face-to-face, personal contact with and among clientele, which used to be a hallmark of Extension work. Can we keep the face-to-face benefits while going forward in an "e" world?
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Simeral, K. D. (2001). Keeping a Traditional Program-Delivery Method in an "E" World. The Journal of Extension, 39(1), Article 3. https://tigerprints.clemson.edu/joe/vol39/iss1/3