A pilot training program in pest management and proper pesticide use was initiated in Illinois for retail and garden center employees by University of Illinois Extension. Primary instructors for the workshop included Integrated Pest Management and Horticulture educators. Because retail stores that sell pesticides are an important source of information for the homeowner, one method of transferring integrated pest management (IPM) strategies to the urban audience is to provide specialized training to retail store employees. In general, the current level of employee pest management training in retail stores that sell pesticides appears limited. This audience, however, seems very receptive to increasing the expertise of their employees, with the primary goal of improved customer service.
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Cecil, K., & Czapar, G. (2001). Urban Integrated Pest Management Training for Retail Store Employees. The Journal of Extension, 39(1), Article 11. https://tigerprints.clemson.edu/joe/vol39/iss1/11