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Abstract

The development of Video Relay Services (VRS) has resulted in a new specialization in the field of sign language interpreting. However, the supply of highly skilled practitioners falls short of the increasing demand. Though interpreters are being placed in VRS call centers, there is no standardized model by which to measure VRS interpreter performance. This study uses a classic competency model design to guide the development of a competency model that identifies and describes sign language video interpreter competencies related to VRS work. A VRS competency dictionary and rating tool were created and used to measure current practitioners, and both were successfully validated. Further research for future development of VRS interpreters is specified.

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