Date of Award


Document Type


Degree Name

Master of Science (MS)

Legacy Department

Parks, Recreation, and Tourism Management


Norman, William

Committee Member

Stevens , Bonnie

Committee Member

Hawkins , Harold


Abstract The combination of hydroelectric power generation and the amount of precipitation results in fluctuating water levels on the United States Army Corps of Engineers: Lake Hartwell. Beginning in 2002 and continuing to the end of survey year 2004, water levels ranged from approximately ten feet below full pool to within half a foot under full pool. These fluctuations created difficulty for adjacent landowners to access sufficient water depths for recreational needs. The problems were magnified by a common perception that neighboring lakes', Lake Keowee and Lake Thurmond, water levels had not dropped as dramatically. This study examined the effects that lake water levels have on customer satisfaction of adjacent landowners on Lake Hartwell. The results of this study show that there is a link between satisfaction and water levels.