This 2005 program looks at the growing number of higher paying positions moving abroad. Specifically it looks at India’s booming call center industry that provides training for Mumbai workers in American standards of speech and culture and illustrates the degree to which American business relies on overseas labor. Watching outsourcing in action, economists and policy makers explores the effect outsourcing has on America’s middle class.
Wilmott, Derek, "Outsourcing: White Collar Exodus" (2009). Publications. 105.