Some say that the only constant in libraries is change but it is often a challenge for our employees. A small committee of public service managers were tasked to explore public service operations and organizational structure through examining the ways in which units communicated, cross trained, and staffed various services. The review process and discussions were expected to include all personnel from access services, research and instruction, resource sharing, stacks, security, and facilities.
Four different ways of involving employees through a comprehensive review process, including SWOTT analysis, roundtable discussions, card sorting, and organizational structure review.
Redd, Renna and Schilf, Suzanne Rook, "Feedback x4: Leading Library Staff through Organizational Review" (2020). Presentations. 210.