Document Type


Publication Date

Spring 2020


Some say that the only constant in libraries is change but it is often a challenge for our employees. A small committee of public service managers were tasked to explore public service operations and organizational structure through examining the ways in which units communicated, cross trained, and staffed various services. The review process and discussions were expected to include all personnel from access services, research and instruction, resource sharing, stacks, security, and facilities.

Four different ways of involving employees through a comprehensive review process, including SWOTT analysis, roundtable discussions, card sorting, and organizational structure review.


This poster was presented at ALA Annual 2020.