“Tell Us What You Think:” Results of an Exploratory Study of Student Feedback on an Academic Library

Anne Grant, Clemson University
Jessica Serrao, Clemson University
Maggie Mason Smith, Clemson University

This presentation was given by Anne Grant and Jessica Serrao at the 2019 Access Services Conference in Atlanta, Georgia held November 21-22, 2019.


In September 2018, the Dean of Libraries created the Campus Feedback Task Force to “develop a [fun and interactive] process by which Clemson Libraries [could] solicit online and in-person feedback from students, faculty and staff on campus.” In response to this charge, Task Force members prepared a marketing strategy and three methods of soliciting feedback: online via our 10 Days to Have Your Say blog; online via social media (Facebook, Twitter, and Instagram); and in-person through tabling at 6 key locations on campus. This presentation covers details of how the Campus Feedback Task Force met the Dean’s charge, summarizes the 804 responses received from across campus, outlines potential areas of library improvement for the future, and reflects on what we would do differently next time.