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Last September, the Dean of Libraries created the Campus Feedback Task Force to “develop a process by which Clemson Libraries [could] solicit online and in-person feedback from students, faculty and staff on campus.” In response, Task Force members prepared a marketing strategy and three methods of soliciting feedback: online via our 10 Days to Have Your Say blog and social media, and in-person through tabling across campus. This presentation discusses the details of how the Task Force met its charge, summarizes the 804 responses received, reflects on what worked and what we would do differently next time, and outlines the impact feedback had on Libraries improvements.


This presentation was given by Anne Grant and Jessica Serrao at the 2019 South Carolina Library Association (SCLA) Annual Conference in Columbia, SC held October 9-11, 2019.