Extension faculty, in their role as administrators of volunteers, often lack the competencies to fully manage and utilize this tremendous resource. This article reports the findings of a nation-wide Delphi study that identified 33 competencies required by persons leading volunteers. These competencies included skills in the broad constructs of organizational and systems leadership, developing a positive organizational culture, personal skills that will help them in developing effective teams and managing change, and skills in daily management of volunteers. It is recommended that Extension devote greater time and resources to helping faculty acquire these competencies.
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Boyd, B. L. (2004). Extension Agents as Administrators of Volunteers: Competencies Needed for the Future. The Journal of Extension, 42(2), Article 7. https://tigerprints.clemson.edu/joe/vol42/iss2/7