Determination of training and development for personnel in any organization is a challenging task. The task is even more complex when employees have diverse job responsibilities. That is the challenge that faced a team of professionals with Ohio State University (OSU) Extension who designed and implemented a comprehensive training and development needs assessment in autumn 2000. Program personnel perceived a greater need for training in personal and professional development topics than in technical subject-matter topics. OSU Extension is not unique in facing the challenges of designing a professional development system that meets the educational needs of a very diverse population of employees.

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