Tourism is a viable economic development strategy for many communities. Wood County, West Virginia has an established industry with potential for additional growth. Interaction with employees is key to the quality of the tourism experience. A survey of local tourism businesses was used to determine such needs. Worker training needs were strongest in customer service and local tourism opportunities, followed by training needs in hospitality, public relations, and first aid. On-site training modules, a First Impressions for Tourism Program, and cooperation with local institutions of higher learning are ways that Extension can help meet training needs.
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Ohnoutka, L., & Hughes, D. W. (2002). Training Needs of Tourism-Based Businesses. The Journal of Extension, 40(3), Article 14. https://tigerprints.clemson.edu/joe/vol40/iss3/14