The subject of the article is development of mediation education in Spokane, Washington, by Washington State University Cooperative Extension. The author discusses the value of mediation as an alternative dispute resolution process. She outlines the reasons for introducing the program and actions taken to implement it, and details the documented impacts on community, personal, and professional life of the mediation training for the 110 adults in the program. Mediation is recommended as a way of restoring civility, transforming individual behavior, and building community.

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